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How apk3x Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page covers what we collect when you register, deposit via DANA, OVO, or GoPay, and how you can request changes or deletion at any time.

Account Data ProtectionWallet Transaction PrivacyYour Right to AccessData Deletion RequestsIndonesia-Region Policy
apk3x How apk3x Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about what data we hold, want to correct something, or need to submit a deletion request, our support team handles privacy queries directly. Reach out through any of the channels below and include your registered account email so we can locate your record quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during operating hours for account and privacy queries.

Email Support

Send your data request or privacy question to our support address. Include your account ID for faster handling.

Help Centre

Our help centre has a dedicated privacy section with step-by-step instructions for data access and deletion requests.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts. Here is what that looks like in practice across the four areas that matter most to you.

Encryption in Transit All data exchanged between your device and our servers travels over SSL. This covers login, account updates, and any wallet-linked actions you take on mobile or desktop.
Cookie Controls We use session and functional cookies only. You can review and clear these through your browser settings at any time without losing your account access.
Retention and Deletion Account data is kept while your account is open. After closure, records are held only as long as applicable regulations in your eligible region require, then deleted.
Data Access Requests You can request a full export of your stored data or ask us to correct inaccurate details. Submit the request via live chat or email with your account ID attached.

Common Questions About Your Data on apk3x

Straight answers to what people actually ask about privacy, data access, and how we handle account information.

We collect your name, contact details, and the e-wallet reference linked to your DANA, OVO, or GoPay account. We do not store your wallet PIN or payment credentials.

We do not sell your data. We share only what is necessary with payment processors to confirm your DANA, OVO, or GoPay transactions, and only the minimum required.

Contact support via live chat or email with your account ID. We will compile and send your data export within the timeframe required by applicable regulations in your region.

Yes. Submit a deletion request through live chat or email. We will remove your data after the mandatory retention period under applicable local regulations has passed.

We retain records for the period required by regulations in eligible regions after account closure. Once that period ends, your data is permanently deleted from our systems.

We use session and functional cookies to keep you logged in and remember your preferences. You can clear or block them in your browser settings without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.